An actual quote from an actual user.
“During pilot I found, I really have to think big as far as where this project is going. The concepts and ideas behind this project are so suited to the frontline agent – we can search a client by name!!! “
This is 2006! There are still users out there who are subjected to software which does not let you search by name/place/thing. Google has been around for more than a decade.
Think about it. If your software does not provide a good search and ability to search on anything, it should have come with an expiration date of 1997.