Archive for November, 2006

Do your error messages to users lie often?

Nov 08 2006 Published by Amit under Uncategorized

Enter a search into Travelocity.com and search for a ticket from Bangkok (BKK) to New Delhi (DEL).

Here is what you are told:

What they might have said instead:

  • Your search may have been beyond our comprehension and we are really really sorry about how we allow our software developers to lie in the error messages to the end users to leave you in a perpetually confused and exasperated state while using our programs.

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